Terms of Service
Last updated: September 11, 2026
These terms govern purchases from and use of the Shop To Get Well online store. “We”, “us” and “our” mean Shop To Get Well. Your seller is Shop To Get Well, not the provider of the website software or payment services.
1. Your consumer rights come first
Nothing in these terms, our Refund Policy, or any other store policy excludes or limits a right, warranty or remedy that cannot lawfully be excluded. Applicable federal, provincial and territorial consumer protection laws prevail over inconsistent wording. Québec consumers retain their rights under the Consumer Protection Act and the Civil Code of Québec. A store policy cannot reduce those rights.
2. Contact and seller information
Shop To Get Well
Email: shoptogetwell@gmail.com
Contact form
This is our contact address. Contact us for return instructions; it should not be assumed to be the return warehouse.
3. Accounts and use of the store
You must have the legal capacity and any authorization required to make a purchase. Provide accurate order and contact information, protect your password, and notify us if you suspect unauthorized access. Do not use the site for fraud, unlawful activity, infringement, harassment, or interference with its security. You are not automatically responsible for unauthorized activity merely because it occurred through your account.
4. Products and descriptions
We must supply goods that conform to the contract, descriptions and representations that apply to the sale. Screen settings may affect how colours appear, but this does not excuse a material difference from what was promised. Follow the product’s instructions and safety warnings. General wellness content is not individualized medical advice and does not replace advice from a qualified professional. This statement does not limit our responsibility for product safety or accurate advertising.
5. Orders and confirmation
Before submitting an order, review the products, quantities, selected options, delivery information and total price. You must have an opportunity to correct errors and accept or decline the purchase. The contract is formed when the parties agree to the purchase in accordance with applicable law; a later payment or dispatch notice does not remove rights already acquired.
We will provide a copy of the purchase contract that you can retain and print within the legally required period, including within 15 days for applicable Québec distance contracts. It must include the required seller and customer information, purchase date, products, charges, payment and delivery terms, and applicable cancellation and return conditions.
We do not reserve an unrestricted right to cancel a concluded contract or change its price because of a pricing error or lack of stock. If a problem arises, we will contact you to seek a lawful solution without limiting your remedies.
6. Prices, taxes and payment
Prices are in Canadian dollars unless another currency is clearly stated. Advertised prices must include mandatory fixed non-governmental charges. Applicable sales taxes and any variable delivery charges must be disclosed, and the amount payable must be clear before you confirm the purchase. Any applicable third-party customs or import charges must also be disclosed as required by law before purchase. No undisclosed fee is authorized by these terms.
Pay using an available checkout method that you are authorized to use. Future price changes do not change the agreed price of an existing order. We do not add a subscription or recurring charge without your express agreement to its disclosed terms.
7. Shipping, delivery and missing parcels
The delivery terms presented for your order form part of the purchase agreement. We remain responsible for our delivery obligations; handing a parcel to a carrier does not automatically transfer all risk to you. Contact us about a delayed, damaged or missing parcel. We will investigate and provide the remedy required by the circumstances and applicable law. Carrier or customs delays do not eliminate statutory cancellation or refund rights.
8. Statutory cancellation and refunds
Québec distance-sale rights may allow cancellation for missing information, a missing contract, or delivery delays. For example, non-delivery 30 days after the agreed date—or after purchase if no date was specified—may permit cancellation before delivery. A valid statutory cancellation requires reimbursement within 15 days and payment of reasonable return costs. Other deadlines and chargeback rights may apply. See the OPC cancellation guide. Contact us to give notice; our approval is not a condition of exercising a statutory right. Other provinces’ applicable rights remain available.
9. Voluntary returns
Our Refund Policy describes the additional 30-day return option and its conditions. Conditions for a voluntary change-of-mind return, including exclusions, packaging requirements, prior authorization and inspection, do not restrict legal warranties or statutory cancellation rights. A defective or misdescribed item is not automatically excluded because it is a sale item, a personal-care product or outside the voluntary return period. A shorter statutory refund deadline prevails over our normal processing timeframe.
10. Legal warranties
Applicable legal warranties are included without an additional fee. In Québec, these include normal use, reasonable durability, protection against hidden defects, and conformity with descriptions and representations. Their duration is not limited to our return period or a manufacturer’s written warranty. Contact us if a product is defective or nonconforming. We will honour the repair, replacement, refund or other remedy required by law; contacting the manufacturer is not your only option.
11. Privacy and communications
Our Privacy Policy explains how we handle personal information. Acceptance of these terms does not by itself constitute consent to receive promotional messages. Marketing consent and unsubscribe choices are handled separately as required by Canadian anti-spam law. Order and service communications may still be necessary to complete your purchase.
12. Website content and reviews
Store content belongs to its respective owners. You may browse the site and retain your purchase documents for personal use; other use must respect applicable intellectual property law. You retain ownership of reviews you submit and permit us to display them for the store’s review function. We may moderate unlawful content, spam or disclosures of personal information, but we do not prohibit honest criticism or require a positive review as a condition of resolving a problem.
13. Responsibility and third-party services
We are responsible for our obligations under the contract and applicable law. These terms contain no blanket exclusion of product warranties, personal injury, our own fault, or liability that cannot lawfully be excluded. You are not required to indemnify us merely for using the store. A link to another website does not remove our responsibility for our own sale, representations or service providers where the law makes us responsible.
14. Disputes and applicable law
Contact us so we can try to resolve a concern. You may also approach the relevant consumer protection authority or a court with jurisdiction. Québec law and applicable Canadian federal law govern these terms, without depriving you of mandatory protections of your province or territory of residence. There is no mandatory arbitration clause, class-action waiver, exclusive foreign court requirement or shortened statutory claim period.
15. French-language rights
Québec customers are entitled to be informed and served in French. Where required by law, the French contract and related documents must be provided before the customer expressly chooses to contract in another language. Browsing in English alone does not constitute that express choice. The English text does not override mandatory French-language rights. The French version is available here.
16. Updates and interpretation
Changes apply to future purchases from the stated effective date. They do not retroactively alter an existing order or remove acquired rights. Any change to an ongoing contract must meet applicable notice, consent and cancellation requirements. If a provision is invalid, the remaining terms apply only insofar as the law permits. No clause changes statutory rules for interpreting consumer contracts.