Skip to Content
Healing starts with the right choices. Shop To Get Well. 🌱

Privacy Policy

Last updated: September 11, 2026

Shop To Get Well respects your privacy and is committed to handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Personal information we collect

We may collect the following types of personal information, depending on how you interact with us:

  • Contact details: name, billing and shipping address, email address, and phone number.
  • Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as payment and shipping details.
  • Account information: username, password, preferences, and settings if you create an account.
  • Payment information: payment method details and transaction confirmation, processed by secure payment providers.
  • Communication information: information you provide when you contact customer support, sign up for emails, or respond to a survey or promotion.
  • Device and usage information: IP address, browser type, device identifiers, pages viewed, referring URLs, and interaction data collected through cookies or similar technologies.

2. How we collect your information

We collect personal information directly from you, automatically when you use our website, and from service providers who help us operate our business, such as payment processors, shipping partners, and analytics or marketing tools.

3. Why we use your information

We use your personal information for purposes that are appropriate in the circumstances and, where required by law, with your consent. These purposes may include:

  • processing and fulfilling orders;
  • providing customer support;
  • creating and managing your account;
  • processing payments, refunds, and returns;
  • delivering products and sending order updates;
  • improving our website, products, and services;
  • sending promotional emails or other electronic messages where permitted by law, including under Canadian anti-spam rules (CASL);
  • preventing fraud, protecting our business, and enforcing our terms; and
  • meeting legal, tax, accounting, and regulatory obligations.

4. Consent

We generally collect, use, or disclose personal information with your knowledge and consent, except where Canadian law permits or requires otherwise. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent for certain uses, we may no longer be able to provide you with some products, services, or features.

5. Sharing your information

We may share your personal information with trusted third parties that help us operate our business, including payment providers, shipping carriers, IT service providers, analytics platforms, marketing partners, and professional advisors. We may also share information if required by law, to respond to a valid legal request, to protect our rights, or to prevent fraud.

6. Cookies and similar technologies

We use cookies, pixels, and similar technologies to improve your experience, remember your preferences, understand site usage, and support our marketing efforts. You can manage cookies through your browser settings, but some parts of the site may not function properly if you disable them.

7. Retention of information

We keep personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Your rights

Depending on applicable laws, you may have the right to access your personal information, correct it, withdraw consent, object to certain processing, request deletion of certain information, or file a complaint with the appropriate privacy authority. To exercise your rights, please contact us using the details below.

10. Transfers outside Canada

Some of our service providers may process or store information outside Canada. When this happens, your information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to ensure your information remains appropriately protected.

11. Children’s privacy

Our website is not intended for children under the applicable age of majority, and we do not knowingly collect personal information from children without appropriate consent.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Any updated version will be posted on this page with a new “Last updated” date.

13. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or how to exercise your rights, please contact us using the details provided on our website.